When a payment fails

If we are unable to collect your monthly subscription payment:

1. You will receive an email immediately notifying you of the failure
2. Your account enters a 7-day grace period during which everything continues to work normally
3. If payment is not resolved within 7 days your account is suspended

⚠️ Note: During the grace period your dashboard and booking page continue to work as normal. Your clients will not be affected.

What suspension means

When your account is suspended:

• Your dashboard becomes inaccessible
• Your booking page goes offline — clients see a message with your contact details so they can still reach you directly
• No new bookings can be taken

Your data is preserved — nothing is deleted during suspension.

How to reactivate

1. Go to scheddual.app/dashboard/billing (accessible even when suspended)
2. Click Update payment details or Reactivate account
3. Update your card details via the Stripe billing portal
4. Your account is restored immediately once payment succeeds — no waiting, no manual steps

Why did my payment fail?

Common reasons:

• Card expired — update your card in the billing portal
• Insufficient funds — ensure your account has enough funds on the billing date
• Card cancelled or replaced — add your new card details
• Bank declined the transaction — contact your bank or use a different card

Billing date

Your subscription renews on the same date each month — the date your trial ended and your first payment was taken.

Contact us

If you are having trouble with billing or believe a suspension was in error, contact us at hello@scheddual.app and we will resolve it promptly.